Version 1.1 · English · Effective 14 September 2026
Freeflo Pte. Ltd. (UEN 202605849W), 151 Chin Swee Road, #07-12 Manhattan House, Singapore 169876, provides booking and payment services. A Host supplies a class or service; a Member books or attends it.
Hosts agree to the applicable Terms by using Freeflo. Members and payers accept them through the action presented in their booking or payment flow. Each booking retains the Terms applicable when it was made. Updates apply to existing users only after the required notice and acceptance.
Account holders must be at least 18, meet any higher applicable age of majority and have authority to act. A parent or legal guardian may book for a minor through an available adult booking flow and remains responsible for payment and communications. Child accounts are not permitted.
The Host supplies and is responsible for the class, its accuracy, safety, qualifications, permits, insurance and taxes. Members should check suitability and follow reasonable Host instructions.
Freeflo supplies the booking service. For online bookings, the Host appoints Freeflo as its booking and collection agent. The combined online payment is made to Freeflo, which handles payment support, refunds and disputes. This creates no wider agency, partnership or employment relationship.
Keep information accurate, protect your account and act lawfully. Do not impersonate others, infringe rights, misuse personal data or interfere with the service.
The class price, separate Freeflo online booking fee and total are disclosed before payment. The amount and currency are fixed for that booking. Free, credit-covered and off-platform bookings incur no new online booking fee. Cash bookings incur no Freeflo fee; the Host collects cash.
The Host's disclosed cancellation policy applies, subject to mandatory rights. For online payments:
Contact Freeflo about disputed, partial or other exceptional outcomes. Mandatory refund and consumer rights remain unaffected.
Host fees. Freeflo charges 5.4% of the Host's online class-price allocation after applicable class-price reversals. An additional 1.0% settlement charge applies to eligible USD, EUR, GBP and JPY online settlements, calculated on the same amount without compounding. That additional charge does not apply to SGD or cash. Applicable full reversals reverse the corresponding charges once.
Host-responsible refund costs. After a completed full refund for a final Host-responsible cancellation, Freeflo may recover from the Host the lower of the documented payment-provider costs directly linked to that payment and refund, net of linked credits, and the online booking fee fixed for that booking. Recovery requires authority in the Terms governing that booking. It never reduces or delays the Member's refund.
This recovery does not apply to Member- or Freeflo-responsible outcomes, failed or uncaptured payments, credit-only outcomes, partial or mixed refunds, force majeure or unresolved disputes. Freeflo may deduct authorised recovery from future Host payments, including carrying a negative balance. A later linked provider-cost reversal produces a corresponding Host credit. Recovery is separate from ordinary Host fees and their reversals.
Payouts. Payments collected for an upcoming class remain pending. The remaining Host balance becomes eligible for payout only after that class’s end time has passed and applicable fees, refunds, prior payments and reconciliation checks have been accounted for. Affected unpaid amounts may be held while a matter is investigated; other eligible amounts remain payable. Eligible Host balances are paid daily without a Host request. Bank receipt may take longer. Missing account acknowledgements do not withhold an otherwise due payout or refund.
Freeflo may restrict new bookings if required acknowledgements or service-message permission are missing after the deadline shown to you, or where reasonably necessary for security, law, material breach or service operation. Existing bookings and accrued payment and refund rights remain protected. You may stop using Freeflo subject to outstanding obligations.
You retain your content and permit Freeflo to process and share it as reasonably necessary to provide and protect the service. Freeflo and its licensors retain rights in the platform.
Freeflo uses AI, which can make mistakes. Check important booking and payment information and rely on transaction confirmations. Service availability is not guaranteed.
The separate Privacy Notice explains personal-data handling. The Utility WhatsApp disclosure covers service-message permission. Neither acknowledgement nor service-message permission authorises marketing.
Nothing limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct or anything else that law does not permit us to limit. Mandatory consumer remedies remain.
Subject to those protections and applicable reasonableness requirements, Freeflo's aggregate liability to a business Host is capped at the greater of SGD 1,000 or the Host service fees paid or payable during the 12 months before the event giving rise to the claim. The cap excludes ordinary refunds, repayment of customer funds and Host balances payable. It does not apply to consumer Members.
Indirect or consequential loss is excluded only where lawful. A business Host indemnifies Freeflo for third-party claims and reasonable costs caused by its unlawful or unsafe service, infringement, materially false information, unauthorised instructions or material breach, excluding loss caused by Freeflo's negligence, misconduct or breach. Freeflo must give reasonable notice, allow participation in the defence and obtain the Host's consent to a settlement imposing an admission or non-monetary obligation on it.
Ordinary material changes receive at least 30 days' advance notice. Legal or urgent security requirements may require shorter notice, with an explanation as soon as practicable. Changes apply prospectively and preserve existing booking terms and accrued rights.
For support or complaints, contact Freeflo on WhatsApp; unresolved complaints may be escalated to Peter Klein. Privacy enquiries go to privacy@freeflo.me.
Singapore law and courts apply, subject to mandatory consumer protections and rights to another court, tribunal or regulator. No compulsory arbitration or complaint waiting period restricts those rights. If a provision is unenforceable, the remaining provisions continue.
Version 1.1 · English · Effective 14 September 2026
Freeflo Pte. Ltd. (UEN 202605849W), 151 Chin Swee Road, #07-12 Manhattan House, Singapore 169876, is responsible for personal data it handles to provide Freeflo.
Privacy contact: Peter Klein, privacy@freeflo.me. General support: Freeflo on WhatsApp.
We handle account and contact information; messages and submitted media; class, booking, payment and payout information; and permission, technical and support records.
We obtain information from you, people involved in your booking, Hosts and service providers. We use it to provide and administer the service, communicate with you, process and reconcile payments and refunds, support users, protect the service and meet legal obligations. We use consent where required or another basis permitted by law. Acknowledging this notice is not blanket consent.
Adults booking for minors should provide only necessary attendee information. Do not send passwords, authentication codes, full card or bank details or identity documents through chat.
We share necessary information with Hosts and other participants for their bookings, and with providers of messaging, payments, banking, cloud hosting, AI processing, security and support. Hosts are responsible for their own handling of class information. Necessary disclosures may also be made to professional advisers, authorities where legally justified, or a business successor under appropriate safeguards.
AI providers process relevant messages, media and context to interpret requests and assist responses. We use arrangements excluding use of customer content to train or improve providers' general-purpose models. Provider security and abuse monitoring may involve retention and authorised human review.
We do not sell personal data or treat service use as marketing permission.
Data may be processed outside Singapore. We apply the safeguards required by applicable law for comparable protection. Contact our privacy contact for details of the recipients and transfer arrangements relevant to your data.
We use reasonable organisational and technical safeguards appropriate to the data and assess and notify personal-data breaches as required by law.
We retain identifiable data only while needed for the stated purposes, legal or accounting obligations, security or justified claims, then delete or anonymise it. Some transaction or permission evidence may remain after account closure. Backup copies expire through their applicable cycle; independent providers may retain records for their own lawful obligations.
Contact our privacy contact to request access or correction, request deletion where applicable, withdraw consent or raise a complaint. We may verify identity and will explain applicable limitations, retention periods or criteria, timing and service consequences. Withdrawal does not undo lawful earlier processing or remove accrued payment rights.
You may also contact the Personal Data Protection Commission or another competent regulator. We notify material changes to this notice and obtain additional consent where required by law.
Version 1.1 · English · Effective 14 September 2026
When you give permission through the action presented to you, Freeflo Pte. Ltd. (UEN 202605849W) may send WhatsApp service messages about your bookings, classes, payments and account, including reminders and changes.
Messages may arrive outside an active chat, including overnight. Frequency depends on your service activity; data charges may apply.
This permission covers service messages, not advertising or promotions, and is separate from acknowledging the Terms and Privacy Notice.
To stop proactive WhatsApp messages from Freeflo, reply STOP or clearly ask us to stop in your Freeflo chat. This applies across your Host and Booker roles. You can still message Freeflo for help and receive replies.
Some services, including new bookings that require these messages, may become unavailable. Existing bookings and payment and refund rights remain protected.
The Privacy Notice explains how message and permission records are handled.
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